Logistics Coordinator

Ensure timely shipments for distributor and replenishment orders and provide expert logistics support to internal and external partners.

Ensure full compliance to cross border trade regulations, within agreed guidelines and according to standard operating procedures

Work within the end-to-end supply chain to maximise customer satisfaction, meeting and exceeding OTIF targets.

Minimise logistics costs by taking logical decisions to rationalize shipment parameters where possible.

Manage the end-to-end order fulfilment process including order acceptance, flow of inventory to 3PL’s, Nelsons originated shipping documents, stock allocation and order transmission, maintaining up-to-date order fulfilment status at all times.


Key Responsibilties

• Liaise with the Logistics Manager to resolve any order fulfilment delays as much as possible.

• Work closely with the Regions to clearly communicate any significant delays then agree and initiate any subsequent action

• Work closely with the Planning team to reduce short supply situations and establish any mitigation actions

• Ensure Sales Orders from the Export Region are aligned to production MOQs

• Work with the Regions to confirm all produced SKUs are shipped.

• Take responsibility for minimising stock write-offs at 3PL warehouses

• Manage the Export Sales Order acceptance process for Export customers

• Maintain and publish an accurate live register of all 3PL Export orders, with detailed status and estimated despatch date information

• Inform customers immediately of any significant delays then agree and initiate any subsequent action

• Be the central point of contact for all customer order related queries. Liaise with appropriate internal staff to resolve queries/obtain answers as required, and feedback to customer

• Measure On Time and In Full (OTIF) vs. customer requested date.

• Perform root cause analysis of any customer service failures. Maintain a rolling corrective actions list and ensure they are completed in a timely manner

• Oversee the smooth flow of inventory from Nelsons production and external 3rd parties into 3PL’s to meet customer order commitments.

• Manage the Sales Order Fulfilment process for Export customers

• Oversee the returns process, ensuring that credits are raised if required and that returned stock is managed according to relevant SOPs

• Maintain accurate records of customer specific logistics requirements.

• Monitor stock levels at 3PL’s, highlight to the Production Planners items where stock has fallen below safety levels

• Monitor and review safety stock levels with 3PL’s and suggest alterations to the Production Planner to improve Customer Service

• To carry out any other reasonable management requested task


Person Specification



 • English and Maths GCSE Grade C or above (or equivalent)


• Educated to Degree level

• Logistics or Freight Forwarding qualification and/or FMCG background 


Key Skills / Experience


• 3-5 years logistics experience, working within an FMCG background

• Experience of international order processing and documentation

• Proven record of implementing supply chain efficiencies

• Strong Numerical and Analytical Skills

• Sound Decision-making

• Excellent communication skills, both written and verbal

• Strong customer service acumen

• Strong organisational skills

• Excellent attention to detail

• Ability to work methodically

• Proven influencing skills, able to work across the business and gain cross functional support

• Proven experience of working within a fast paced environment, resolving multiple conflicts and constraints

• Excellent knowledge and experience within SAP

• Previous experience of Warehouse Management, Order Fulfilment, and Shipping (freight forwarding)


 Strong numerical and analytical skills



• Able to easily gain commitment from non-reports in other departments necessary to perform the job smoothly.

• Ability to work as part of a team and individually

• Self-starter and completer finisher

• Able to thrive in a highly dynamic fast paced environment and deal easily with ambiguity

• Team player

• Positive, forward thinker who is not daunted by change.

• Highly proactive, and thrives on making things happen