Logistics Manager

The Logistics Manager will oversee the movement, distribution and storage of Nelsons products. Working as an integral part of the end-to-end supply chain, to control the flow of outgoing finished goods to ensure customers receive products on time. They will also ensure customer supply requirements are met or exceeded, establishing best practices at 3PL business partners within the UK and mainland Europe. Working closely with the Regions to ensure stock levels are optimised, balancing working capital with availability.This position will also prepare recommendations to reduce logistics and distribution costs and work to improve the efficiency of the company’s supply chain. Introduce best practices for distribution, reducing costs and optimising replenishment.


Key Responsibilities

• Understand 3PL warehouse procedures and put in place improvement step changes that provide optimised stock levels and reduced distribution costs whilst not impacting customer service.

• Establish the Logistics function as an integrated part of the end-to-end supply chain and work closely with other functions in that workstream to ensure product is available at right time in the right place through the network of distribution hubs

• Manage the communication on ‘At Risk’ order fulfilments, establishing mitigation plans, with quality, planning and production, where possible.

• Manage the day-to-day running of the CPG activities

• Proactively challenge delays outside of agreed order fulfilment dates.

• Responsible for keeping stock levels at all 3PL warehouses, in the UK and mainland Europe at the required levels, driven by safety stock set within SAP.

• To maintain shipment compliance, working with external partners as necessary ensuring operational cross border trade regulations are adhered to. Establishing the most beneficial trade solutions.

• Continuously reviewing the logistics network model to ensure it remains the best solution for Nelsons business targeting cost reductions whilst maintaining high customer service levels.

• Manage the 3rd party logistics providers to ensure they are delivering to the agree standards and ensure KPI’s are in place to allow clear measurement and management of performance.

• Provide excellent Customer Service to Nelsons internal customers including the Regions, UK Sales and 3rd party logistics providers

• Review and implement operational and logistics improvements to order fulfilment processes

• Define communication and work within the agreed best practices for ordering, respecting standard lead-time and use of standard order format documentation at all times.

• Champion best practises in logistics, including full pallet distribution, reduced handling and building full containers for the US

• Manage, develop and train direct reports, including cross training to provide cover during periods of increased activity and absence in either UK or Export

• Create and communicate the Production Plan for Set Boxes and Off-Line Labelling including any other regular co-packing performed at CPG

• Maintain and publish an accurate live register of all Export orders, with detailed status and estimated despatch date information

• Inform customers immediately of any significant delays and agree and initiate any subsequent action

• Measure Customer Service performance On Time and In Full (OTIF) vs. customer requested date and promised date

• Perform root cause analysis of any customer service failures. Maintain a rolling corrective actions list and ensure they are completed in a timely manner

• Oversee the returns process, ensuring that credits are raised if required and returned stock is managed according to relevant SOPs

• Liaise with CPG regarding new SKUs (non POS) that require being set up for distribution to ensure that necessary pick faces are set up in advance and any non interfaced master data has been provided


Education / Qualifications

• English and Maths GCSE Grade C or above (or equivalent)

• Educated to Degree level

• Logistics or Freight Forwarding qualification and/or FMCG background

 Person Specification

Education / Qualifications

• English and Maths GCSE Grade C or above (or equivalent)

• Educated to Degree level

• Logistics or Freight Forwarding qualification and/or FMCG background


Skills and Experience


• 5 – 10 years logistics experience, working within an FMCG background

• Experience of managing and developing staff and building a high performing team

• Previous experience of Sales Order Processing, Warehouse Management, Order Fulfilment, and Shipping (freight forwarding)

• Good working knowledge and experience of SAP

• Proven influencing skills, able to work across the business and gain cross-functional support

• Ability to identify and implement significant process improvements in Order Fulfilment, Customer Service and Supply Logistics

• Proven experience of identifying and implementing best practice processes

• Proven experience of working within a fast-paced environment, resolving multiple conflicts and constraints

• Strong Numerical and Analytical Skills

• Excellent communication skills, both written and verbal

• Ability to work methodically



• Proficient use of Microsoft Office, including intermediate/advanced level Excel and SharePoint



• Ability to work as part of a team and individually

• Self-starter and completer finisher

• Highly proactive, and thrives on making things happen

• Team player

• Strong customer service acumen

• Strong organisational skills

• Excellent attention to detail

• Sound Decision-making

• Good analytical skills